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What is FlexChange?
FlexChange is one of the most secure cryptocurrency and fiat exchangers. It offers fast execution, exceptional support and innovative features. We put the client first, so feel free to contact support if you have any questions.
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Which e-currencies do you accept?
We accept Bitcoin, Litecoin, Dogecoin, Azvox (USD), Payeer (USD), Perfect Money (EUR and USD) and PayPal (EUR and USD) e-currencies.
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What is Bitcoin?
Bitcoins are created as a reward for payment processing work in which users offer their computing power to verify and record payments into a public ledger. The activity is called mining and miners are rewarded with transaction fees and newly created bitcoins. Bitcoins can be exchanged for other currencies, products, and services.
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Is the registration obligatory on your site?
No, we do not demand the registration. However, if you register on our service, you will automatically become the participant of the cumulative discount program and the referral program.
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Why do I need to register?
User registration is a requirement for the FlexChange affiliate and discount programs. Also in the personal account users can track their own exchange transactions, as well as the transactions of their referrals.
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The letter with a password or account registration has not received?
If you didn't get a confirmation letter within 24 hours starting from the time of registration. First of all you need to make sure that you entered the correct e-mail address. Try to go through the registration procedure again. If a message appears that the email address is busy, e-mail was entered correctly. Some mail services may perceive such letters as unwanted and mark them as spam or not delivered. Check the "Spam" folder. Also check your spam filter settings. Contact the support service of your mail and ask them this problem.
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I have lost my account login. How do I recover it?
Go to the recovery page and follow the instructions. Your login and password will be sent to your e-mail. If you are issuing a problem, feel free to contact support.
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What if I can't log into my account because I forgot my password?
Click
forgot password link, type your e-mail and you'll receive your account information.
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How can I change my e-mail address or password?
Log into your flexchange.biz account and click on the "CHANGE PASSWORD", you can change your password there. But if you want to change your e-mail address, you need to contact our technical support for this action.
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What I need to do if I lose access to mail?
You must have full access to mail, which was entering during account registration, for transactions and authorization on our website. If you have lost access to your email, you must use the password recovery form or contact technical support for your email account. We strongly recommend changing the password from your personal account on our service for security purposes. The form for changing the password is available here after restoring access to the mail.
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How to make an exchange on your site?
To create an order, you need to select the exchange direction, specify the amount you want to exchange or receive, the account number which you want to transfer money from, the account number which you want to receive money, specify your e-mail and click the "Exchange" button. If entered data is wright, it will be opened the page of your exchange order. If you have any questions during the exchange process, please, contact the operator via Contacts page of our site.
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Which payment commission you have?
The payment commission of our service are already included in the exchange rate and are displayed at the exchange order creation stage. But the commission for the payment system are not included.
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How long does it take to process an order?
Orders from Perfect Money and PayPal are processed automatically. Exchanges from Bitcoin, Litecoin and Dogecoin are performed by an operator in manual mode and takes from 5 up to 30 minutes after the payment on order is received, it depends on the workload of our operators.
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How to track my order status if I've closed order status page?
Your order status may be tracked in the section "My Orders" in your FlexChange personal account. Also, if the order status changes, you will be notified by the e-mail, which you provided for this exchange order.
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Is it possible to exchange a bigger amount that is indicated on the reserve?
Yes, it is possible. You need to contact the operator via Contacts page of our site and discuss the details of the exchange within the working hours. We will try to provide our reserves with the necessary means for your operation. You can also leave a request on the site to monitor the reserve. A notification will be sent to your e-mail as soon as we have the amount needed.
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Is it possible to pay directly from the wallet?
Absolutely not. You can do it only through the application on the web-site. Direct payments will not be returned, we accept such payments as a donation.
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I entered the wrong wallet number for receiving funds. What should I do?
Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case the payment will not be received. Thus, you have to contact us, and we are going to return you the payment less transfer commission fees charged.
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How many confirmations of transaction need to start an exchange?
Bitcoin - from 10 confirmations;
Litecoin - from 5 to 10 confirmations;
DogeCoin - from 5 to 10 confirmations;
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Is it possible to cancel my order?
Yes, you can cancel your order if you did not start to pay it. You can return your funds (minus a transfer fee) by writing to the online support service of our website, if the order is paid, but has not been completed yet. But the funds will not be refunded, if your order has been processed.
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BTC transaction does not receive confirmations for a long time. What's the matter?
Confirmations of BTC transactions can have a delay for a long time. This happens for various reasons, from a small commission for miners to delays in the BTC network.
If you sent us a BTC for an exchange order, it is important that the system sees your transaction. In this case, the system will wait for confirmations, and the exchange rate will change until the required number of confirmations is received.
If you bought BTC, the transaction was created, a delay is possible only in one case - a delay in the BTC blockchain, because our system gives a high fee of miners each transfer. In this case, need to wait when blockchain BTC becomes normal.
